DELIVERY POLICY

Last updated: September 20, 2026

1. GENERAL INFORMATION

MY CASA CONCEPT SRL delivers products ordered through its online store in accordance with this Delivery Policy.

2. DELIVERY AREAS

We currently deliver orders within Romania and to eligible countries within the European Union.

The countries available for delivery, applicable shipping options, costs, and estimated delivery times will be displayed during checkout.

Availability may vary depending on the product, destination, package dimensions, weight, and available courier services.

We reserve the right to update the countries and regions to which delivery is available.

3. DELIVERY COSTS

Shipping costs may vary depending on:

the products ordered;
package dimensions;
package weight;
delivery address and destination country;
delivery method;
special characteristics of the products.

The applicable shipping cost will be displayed or communicated to the customer before the order is finally confirmed.

For bulky, oversized, or special products, shipping costs may need to be calculated individually.

4. PREPARATION TIME

Preparation time varies depending on the type of product ordered.

Products that are in stock may be dispatched within a shorter period.

Customized, cut, tailored, sewn, or made-to-measure products require an additional production period.

The estimated preparation or delivery timeframe will be displayed or communicated to the customer before or after order confirmation, as appropriate.

5. CUSTOMIZED PRODUCTS

For customized products, the total processing time may include:

confirmation of specifications;
production;
tailoring or manufacturing;
product inspection;
packaging;
transportation.

The timeframe may vary depending on the dimensions, material, quantity, complexity of the order, and availability of materials.

6. SHIPPING AND TRACKING

Once an order has been dispatched, the customer may receive a notification by email, SMS, or other means, depending on the service provided by the carrier.

Where tracking is available, the customer may receive a tracking number or tracking link.

7. BULKY OR SPECIAL PRODUCTS

Certain products, including:

roman shades;
blinds;
curtain tracks;
curtain rods;
curtain systems;
other oversized products;

may require special transportation arrangements.

In such cases, different shipping costs and delivery times may apply compared with standard delivery.

8. DELIVERY WITH MEASUREMENT OR INSTALLATION

If an order includes measurement or installation services, the date of the service will be agreed with the customer.

Delivery and installation may take place on the same day or on separate dates.

Installation costs will be included in the confirmed quotation or communicated separately.

9. DELIVERY ADDRESS

The customer is responsible for providing complete and accurate delivery information.

This may include:

recipient's name;
street and number;
building, entrance, floor, and apartment;
city or locality;
county or region;
postal code;
phone number.

If delivery cannot be completed because the customer has provided incorrect or incomplete information, a new shipment may be subject to an additional delivery charge.

10. DELAYS

Delivery delays may occur due to circumstances such as:

periods of high demand;
courier delays;
adverse weather conditions;
transport incidents;
temporary unavailability of materials;
supplier delays;
public holidays;
force majeure events.

If we become aware of a significant delay, we will make reasonable efforts to inform the customer.

The consumer's statutory rights are not affected.

11. DAMAGED PACKAGES OR PRODUCTS

We recommend inspecting the package and the products as soon as reasonably possible after delivery.

If a product arrives damaged, please contact us at:

Email: contact@mycasa.ro
Phone: 0732 571 412

To help us assess the situation, we may ask you to provide:

the order number;
photographs of the package;
photographs of the product;
a description of the issue.

12. TRANSFER OF RISK

For contracts concluded with consumers, the risk of loss of or damage to the product remains with us until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product, in accordance with applicable law.

13. UNCOLLECTED OR REFUSED ORDERS

If a package is not collected or is refused without a legally justified reason and is returned to us, any subsequent shipment may be subject to an additional shipping charge.

This provision does not limit or affect the consumer's statutory rights.